Harmo Brain Refund Policy: The 60-Day Window, the Return and the Timings
Harmo Brain carries a 60-day money-back guarantee counted from the date of purchase. To claim, call order support on +1 (302) 200-3480 with your order ID, then post the bottles back tracked with your name, email and order ID inside. Refunds are issued 3 to 5 business days after the return is credited and take 5 to 10 days to reach the card.
Below: the terms, the four steps and the dates to watch.
- 60 days from purchase
- By phone with the order ID
- Tracked return post
The Harmo Brain Refund Terms
Five points, each of which matters on the day you use them.
The Harmo Brain 60-day money-back guarantee
60 days from the date of purchase. It is a purchase policy, not a medical promise.
- 60 days, counted from the date of purchase rather than from delivery.
- Open the claim by calling order support on the phone line with your order ID.
- Post the bottles back with your full name, email address and order ID inside, using a tracked service. Return postage is the buyer’s cost.
- Refunds are issued 3 to 5 business days after the return is credited, then take 5 to 10 days to show on the card.
- The money-back promise is a purchase policy, not a medical promise.
Harmo Brain Refund Terms, Clause By Clause
The same terms laid out in a grid, with the practical meaning of each.
| Clause | What it says | What it means for you |
|---|---|---|
| Window | 60 days from the date of purchase. | Transit days count. Mark day 60 in a calendar on the day you order. |
| Longer windows | A longer window printed on the sales page applies instead. | Keep the order confirmation; it records the terms you bought under. |
| How to claim | Call +1 (302) 200-3480 with the order ID. | The website email cannot see orders and cannot open a claim. |
| Return address | 222 Broadway, Suite 1901, New York, NY 10038 | Not the office address. Parcels sent to the office are not a return. |
| Inside the parcel | Full name, email address and order ID. | Without them a parcel is hard to match to an order. |
| Postage | Paid by the buyer, by a tracked service. | Keep the tracking number until the refund shows. |
| Timing | Issued 3 to 5 business days after the return is credited. | Then 5 to 10 days for the card issuer to show it. |
| Nature | A purchase policy, not a medical promise. | It refunds a purchase; it does not promise a result. |
Claiming A Harmo Brain Refund In Four Steps
In this order. The phone call comes before the parcel.
- 1
Call order support
Ring the order line with the order ID from your confirmation email. The website email cannot see orders and cannot open a refund.
- 2
Pack the bottles
Put your full name, email address and order ID inside the parcel.
- 3
Post it tracked
Send it to the returns address with tracking. Return postage is yours to pay.
- 4
Wait for the credit
The refund is issued 3 to 5 business days after the return is credited, then 5 to 10 days on the card.
The Harmo Brain Refund Calendar
Six dates from purchase to statement.
- Day 0
Purchase
The window starts on the date of purchase, not the day the parcel arrives.
- By day 60
Open the claim
Call +1 (302) 200-3480 with the order ID. Day 60 is the last day of the window.
- Straight after
Post it tracked
To 222 Broadway, Suite 1901, New York, NY 10038, with name, email and order ID inside.
- On arrival
The return is credited
The returns address logs the parcel against the order.
- +3 to 5 business days
Refund issued
To the card used at checkout.
- +5 to 10 days
Shows on the card
The card issuer’s processing time, outside this desk’s control.
The Harmo Brain Packs Against The 60-Day Window
The window is the same for every pack. What differs is how much of the pack you will have used by day 60.
| Pack | Capsules | Supply at one a day | Left when the window closes | Why it matters |
|---|---|---|---|---|
| 2 Bottles | 60 | 60 days | A few, one for each day in transit | Sixty capsules, one a day. The window counts from the day you order and the capsules from the day they arrive, so you are on the last few capsules as the claim window closes. |
| 3 Bottles | 90 | 90 days | About 30 capsules | Ninety capsules. The third bottle runs past the 60-day window, so it is bought for the routine rather than for the trial. |
| 6 Bottles | 180 | 180 days | About 120 capsules | One hundred and eighty capsules. The pack this desk’s buyer roster names as its top pack; the window still closes at day 60 from purchase. |
The window counts from the date of purchase and the capsules from the day they arrive, at one a day, so every figure runs a little higher by the days the parcel spends in transit.
What Counts As The Harmo Brain Purchase Date
The date of purchase is the date on your order confirmation email, the day the checkout accepted the order. It is the date order support will read when you call, and it is the one the 60 days are counted from.
Two practical points follow. First, the window is shorter in use than it looks on paper: if a parcel takes five days to arrive, you have about fifty-five days of capsules inside the window. Second, the confirmation email is worth keeping somewhere you will find it in two months, because it carries both the date and the order ID the claim needs.
If you reorder part-way through, each order has its own date and its own window. A second order placed on day 40 of the first does not extend the first order’s window, and the first does not shorten the second’s.
When A Longer Harmo Brain Window Applies
The sales page can only lengthen the window
This desk’s terms are 60 days from purchase unless the seller’s sales page prints a longer window at the moment you order, in which case the longer window applies.
The checkout shows the terms you are buying under before you pay. Keep the confirmation email, and quote the order ID when you call.
Where Harmo Brain Returns Go
One address for returns. The office at 1633 Broadway, Suite 2701, New York, NY 10019 is not a returns address.
The returns address
222 Broadway, Suite 1901
New York, NY 10038
United States
The only address for returned bottles.
What goes inside
Your full name, the email address used at checkout and the order ID, on a note with the bottles.
What stays with you
The tracking number and the receipt for the postage, until the refund has shown on your card.
Four Harmo Brain Refund Situations
Only the first is a refund in the ordinary sense. The other three start with the same phone call and usually end differently.
It is not for you
The ordinary case. Call inside the window with the order ID, then follow the four steps above.
The parcel never arrived
That is a delivery question, not a return. Call order support with the order ID and the tracking number.
A damaged seal or bottle
Do not use it; the label says so. Photograph it and call before posting anything back.
The wrong pack arrived
Keep everything sealed and call. A wrong shipment is corrected as an order problem, not a refund claim.
This Harmo Brain Policy And The Guarantee Page
Two pages that describe one policy from two angles.
The guarantee page
The promise in plain words and why the window is 60 days. Read it on the guarantee page.
This refund policy
The formal terms: the clauses, the address, the postage, the timings and the edge cases.
Harmo Brain Refund Questions
Does the window start at delivery?
No. It runs 60 days from the date of purchase, so the days a parcel spends in transit count against it.
Can I email to start a refund?
The claim is opened by calling order support on +1 (302) 200-3480 with your order ID. The order support email, [email protected], is for written questions about an order.
Do I pay for return postage?
Yes. Return postage is the buyer’s cost, and the parcel should go by a tracked service.
Can I return opened bottles?
Ask order support when you call to open the claim, before you post anything. The terms that apply are the ones on the checkout at the moment you ordered.
Why has my refund not shown yet?
It is issued 3 to 5 business days after the return is credited, then takes 5 to 10 days to show on the card. Call with the order ID if both have passed.
Order Harmo Brain With The 60-Day Window
One capsule a day, 30 to a bottle, and 60 days from purchase to ask for your money back.
Packs of 2, 3 or 6 bottles · price at checkout · 60 days from purchase to ask for a refund
