- Payment is on the checkout. Cards and wallets are taken on the seller’s own checkout, not on this website.
- The name can differ. A statement may show the payment platform’s name rather than the retailer’s.
- The email is the proof. The confirmation email carries the order ID, the pack and the purchase date.
- Call with two facts. The date and the amount on the statement are what order support needs.
Why the name on the statement may look different
You open your card statement and see a Harmo Brain charge you do not quite recognise. Before you worry, check one thing: who actually took the payment. When you order, you pay on the seller’s own checkout. This website never handles a card number. Cards and wallets are taken there, including Mastercard, Visa, American Express, Diners Club, Apple Pay and Google Pay.
That means the text on your statement is set by the checkout side, not by Harmobraine, the USA Authorized Harmo Brain Retailer. A statement line may carry the name of the seller’s payment platform instead of the retailer’s name, and it may include the product name. The contact page says the same in its list of common situations: the statement may show the payment platform, and the fix is a call with the date and amount.
Five checks to match a charge to an order
Most unknown charges are a normal order seen from the bank’s side. Work through these five checks in order. They take a few minutes.
- Search your inbox for the order confirmation. It was sent minutes after the order and carries the order ID.
- Compare the purchase date in that email with the posting date on the statement. A charge can post a day or two later.
- Compare the amount with the pack price and shipping line you saw on the checkout. The price lives there, not on this website.
- Ask the people in your household. A gift, or an order made for a parent, goes on the card of the person who paid.
- Check the spam folder and any other email address you use. The confirmation goes to the address typed at checkout.
If one of these turns up the order, you are done. Keep the email, because the 60-day window and every later question start from its order ID.
If you still cannot match the charge
Call order support on +1 (302) 200-3480. It is the route that can look an order up, and it is the right first call for a charge you do not recognise. The website email, [email protected], cannot see orders, so a billing question sent there only waits to be passed on.
| Step | What to do |
|---|---|
| Before you call | Note the date and the amount from the statement. Write down the last four digits of the card. |
| On the call | Give the date and amount. If you have the order ID, give that first; if not, the name and email used at checkout usually get there, more slowly. |
| If an order is found | Ask for the pack, the purchase date and the tracking. Everything is then in one place. |
| If no order is found | Say so plainly and ask what the next step is. Your card issuer is also free to help you with a charge you did not make. |
If you want a refund instead
Seeing the charge may be the moment you decide the order is not for you. The guarantee runs 60 days from the date of purchase, and the clock started on the purchase date, not on the day the charge posted or the parcel arrived. The refund route has four steps, all inside that window.
- Call order support with the order ID and open the claim.
- Pack the bottles with a note giving your full name, email address and order ID.
- Post them tracked to 222 Broadway, Suite 1901, New York, NY 10038. Return postage is the buyer’s cost.
- Wait for the credit. The refund is issued 3 to 5 business days after the return is credited.
After that, allow 5 to 10 days for the refund to show on the card. That is why a refund can appear on the statement a couple of weeks after you first called. The refund policy page has the clause-by-clause terms, and the guarantee page sets out the promise itself. It is a purchase policy, not a medical promise.
Keep three records for the whole window
A short folder of records saves a lot of back and forth. Keep the confirmation email, a screenshot or note of the statement line, and the tracking from the order email. If you ever post a return, add the postal receipt.
It also helps to note two dates the day you order: the purchase date and the date 60 days later. A reminder on that second date means the window never closes without you noticing. The first sixty days article gives a calendar you can use for the same purpose.
What order support cannot do
It helps to know the edges of the line. It cannot take a new order, since orders go through the checkout. It cannot see or store card details, since payment happens on the seller’s checkout. And it cannot answer a medical question. If you bought from a different seller, contact that seller, because the guarantee and the order records here cover orders placed through this website.
Harmo Brain statement charge: questions buyers ask
Why does my statement not say Harmobraine?
Payment is taken on the seller’s checkout, so the statement may show the name of the seller’s payment platform. Match the date and amount to your confirmation email, or call order support on +1 (302) 200-3480.
Who do I call about a Harmo Brain charge?
Order support, +1 (302) 200-3480. Have the date and amount from the statement, plus the order ID if you can find the email.
How long does a refund take to show on my card?
The refund is issued 3 to 5 business days after the return is credited, then takes 5 to 10 days to show on the card.
A note on what this is
Harmo Brain is a dietary supplement, not a medicine. Nothing in this post claims it will change any condition. For a charge you did not make, your card issuer can also help. A change in memory or concentration that worries you is a reason to see a clinician.
